Fix a connector that does not work

Most connector problems have a short fix. Find what you see in the list below. Adding or changing a connector needs an administrator, in Settings, then Tools. For how to add one, see Connect third-party tools to Sasha.

In Sasha

• The tools of a new connector are missing. Start a new chat. A chat sees only the connectors that existed when it started.
• "Use 2-40 lowercase letters, digits or dashes" when you add a connector. The Name box is wrong, not the address. Type the name in lower case with no spaces, for example canva.
• "The service describes a different address … use the Use a key tab". The service's sign-in names another address. Choose the Use a key tab and paste a key that you make in the service's own settings.
• "Invalid redirect URI" when you sign in. The service lets only some AI apps sign in. Use the service's own connector in Claude Desktop instead, or a key if the service offers one.
• Sasha says it cannot connect to Canva. Canva lets only a short list of AI apps sign in to its connector, such as Claude and ChatGPT. Sasha is not on that list. This is not a setting you got wrong, and nothing in Sasha's settings can change it. Claude Desktop is on the list, so add Canva in Claude Desktop (Settings, then Connectors). Then ask Sasha to prepare the job: Claude Desktop makes or edits the designs, and Sasha checks the result. See Let Claude Desktop do the clicks Sasha cannot do.
• A scheduled task fails with a sign-in error. A scheduled task cannot press Allow. Reconnect the connector, or store a key for scheduled use.
• The connector says "done", but nothing changed. Ask Sasha to check. If nothing changed, the connector cannot make that change. Sasha can prepare the job for Claude Desktop. See Let Claude Desktop do the clicks Sasha cannot do.
• The connector can read but not change things. Some connectors are set to read-only on purpose, because their key could also refund or delete. Ask your administrator before anyone changes this.

In Claude Desktop

• Claude gives you click-by-click steps instead of doing the work. Browser control is off, or the tab is not open. Turn on Claude in Chrome, open the app's tab, sign in, and start a new chat.
• Claude will not enter a key. Claude never types keys. Copy the key yourself, and give it to Sasha to store.
• Two chats click over each other. Run one job at a time. Claude Desktop controls one browser window.
• Claude cannot find your Sasha knowledge. Connect Claude to Sasha, then start a new Claude chat. See Connect Claude to your Sasha.

Still stuck

Tell Sasha what you see, in your own words, with the exact message if there is one. Sasha can read its own connector notes and check what the connector offers your account.