Tell the Sasha team when something in Sasha is not working

When Sasha tells the Sasha team

Sasha sends a short report to the Sasha team at Context is Everything when, in a chat:

• you say that something in Sasha is not working, is confusing or is missing;
• you show that Sasha got it wrong, for example you ask for the same thing again, or say it is still wrong;
• you ask for something Sasha cannot do yet.

Sasha does this without asking first, so that your work is not interrupted. It then tells you in one line, with a reference such as FEEDBACK-123. Quote the reference if you write to us about it.

When Sasha asks what you expected

Once in a chat, Sasha may ask one short question, for example: "I've told the Sasha team (FEEDBACK-123). In a sentence, what did you expect to happen?"

You do not have to answer. If you answer, your answer is added to the same report. Sasha does not ask when you have said you are in a hurry, and never during a scheduled task.

What the report contains

• Your own words, quoted as you typed them.
• The date and the FEEDBACK reference.
• A short description of what went wrong.

Email addresses, file paths and text that looks like a password or key are removed. The report does not contain your documents.

The Sasha team also reviews chats where something seemed to go wrong, and reads the messages you typed in them. It does not read Sasha's replies or your documents. The team uses your words to decide what to fix first. Sasha deletes these saved messages from your instance after 30 days. The reports stay in your instance, and the Sasha team keeps copies in its own records of the work.

What happens next

The Sasha team reads the reports twice a day and fixes the most common problems first. A person from Context is Everything may write to you when a fix you asked for is live.

To stop these reports for your organisation, your Sasha administrator can ask Context is Everything to turn them off.