Data
Curated, cleaned, complete
Users
Motivated volunteers who chose to participate
Scope
Defined, contained, manageable
Accountability
Clear champion with skin in the outcome
Measurement
Tool performance: time saved, errors reduced
Data
Inconsistent, incomplete, siloed across systems
Users
Everyone — including people who didn't choose this
Scope
Cross-functional, with upstream and downstream effects
Accountability
Diffuse — unclear who owns AI outputs when things go wrong
Measurement
Business outcomes: capacity released, revenue, risk